Explore a Career with Bishop Dudley Hospitality House

JOB DESCRIPTION

Job Title: Evening Program Intake and Data Specialist

Job Summary:

The Evening Program Intake and Data Specialist, is responsible for providing collaborative support to individuals experiencing homelessness through direct case management, data collection, and maintaining accurate electronic client records. The Evening Program Intake and Data Specialist will conduct initial assessment of guest needs in a timely manner and identify eligibility for various resources and/or referrals to other supportive community services that will expedite their journey to self-sufficiency. This position requires an openness to help the most vulnerable people in our community while upholding the values and mission of the Bishop Dudley Hospitality House.

Essential Duties and Responsibilities:

• Complete intake of new guest registration within three days and oversee accurate documentation process.
• Assign guests to daytime case managers, perform risk assessment for immediate housing and resource needs, and maintain a complete and comprehensive record system.
• Provide evening CHW services and monitor progress on resources and referrals for individuals with identified barriers affecting their health status as outlined by South Dakota Department of Social Services Billing Policy.
• Must be able to work collaboratively with Minnehaha County Social Services and other local agencies that provide resources, housing, financial support, health care and mental health counseling, veterans advocacy, etc.
• Maintains professional relationships and effectively communicates essential information to relevant agency partners to create exit strategies.
• Maintain strict client confidentiality.
• Oversee the shelter's Homeless Management Information System (HMIS) and Coordinated Entry Systems (CES) along with the preparation of reports and statistical documents in accordance with local, state, and federal requirements.
• Maintain client registration software program, Airtable, for local and state data reporting requirements for Helpline Center Network of Care (HCNC).
• Ensure all services provided are safe and effective, and carried out in a manner that promotes the dignity and respect of each guest.
• Attend all scheduled staff meetings, case management meetings, professional training sessions including South Dakota Housing and Continuum of Care requirements, and other meetings recommended by executive leadership.
• Implement conflict resolution and de-escalation skills to defuse crisis situations.
• Assess situational safety and request appropriate support or provide basic first aid, including but not limited to, CPR or NARCAN.
• Any other duties as assigned for local, state, and federal grant compliance.

Qualifications:

• Preferred Community Health Worker (CHW) Training Certificate from a South Dakota approved program.
• Bachelor’s Degree in Social Work, Human Services, or equivalent experience.
• Proficiency in Microsoft Office Suite; Google Docs and Google Drive; Data collection; HMIS.

Skills and Abilities:

• Basic knowledge of modern social work theory and practices
• Strong communication skills with the ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds.
• Bilingual fluency in Spanish and English is strongly preferred.
• A passion to help a diverse population who may struggle with medical issues, mental health, and substance use disorders.
• Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing
• Willingness to flex hours to meet the needs of guests who are working day hours
• Ability to work independently and in a team, collaborative environment
• Strong analytical skills in order to effectively understand, interpret, and translate data into meaningful information and use toward accomplishing the goals and objectives
• Ability to work evening from 1pm -10pm, Sunday thru Thursday.

Physical Demands:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to stand and /or sit for the majority of the work day, regularly walking, bending, stooping and lifting items weighing between ten (10) and twenty-five (25) pounds. The vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

Position reports to: Executive Director